Castlegate & Derwent Surgery

As an DC to Generian I object to your check-in machine using first name only. Either, full name - pref or title and surname.

Barbara Robinson was very attentive and informative. Satisfied with appointment but had to wait 20/25 mins.

Recommend

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Rating not given.

Appointment

I phoned up about my condition not having improved after taking the last antibiotic and was told at 4:30 today (Thursday) to bring on a sample by the receptionist but then she realised that it was a 4 day week end. She then told me to phone 111 (as 101 can't remember) which I did wait for 20 mins for a reply. Then there was an issue with 111 that they only deal with after 6:30.

Recommend

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Rating not given.

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Appointment

Efficiency, care, expertise, very good, careful consideration of what might be most helpful to success from Nurse Lydia. A lack of early prescription of ointment prescribed i.e obtaining ointment to alter success of my problem due to a big delay from the doctors in signing the prescription and failure to forward it to the pharmacy early enough.

Recommend

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Cleanliness

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Appointment

Nothing was good.

Recommend

Involvement

Cleanliness

Rating not given.

Staff

Appointment